Privacy Policy

Effective Date: 15/05/2025
Last Updated: 15/05/2025

Dunton Climate (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://duntonclimate.co.uk, contact us, or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide:

• Name
• Email address
• Phone number
• Property address (for service visits)
• Any other information you choose to provide through forms, email, or over the phone

b) Automated Information:

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Referring websites

We use cookies and similar tracking technologies (see Section 6 below).

2. How We Use Your Information

We may use your data to:

• Respond to enquiries and provide quotations
• Deliver HVAC-related services (e.g., installation, maintenance, or servicing)
• Manage appointments and communications
• Send invoices or collect payments
• Improve our website and user experience
• Comply with legal obligations

3. Lawful Basis for Processing

We only process your data when we have a legal basis, including:

• Contractual necessity: to deliver our services
• Legitimate interests: to improve our services and manage enquiries
• Consent: where you opt in to marketing
• Legal obligation: to comply with applicable laws

4. Data Sharing and Third Parties

We do not sell your data. We may share your information with:

• Service providers (e.g., website host, payment processor)
• Engineers or subcontractors (to fulfil your service requests)
• Legal or regulatory authorities if required by law

All third-party providers are required to keep your data secure and comply with data protection regulations.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Meet legal, accounting, or regulatory requirements

Typically, this means up to 7 years after your last service unless otherwise required.

6. Cookies

We use cookies to:

• Track website performance
• Remember user preferences
• Improve website security

You can control cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if applicable).

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing or request restriction
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at info@duntonclimate.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption
• Access controls
• Secure cloud-based data storage

However, no online transmission is 100% secure, and you use our website at your own risk.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy policies or practices.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Dunton Climate
info@duntonclimate.co.uk